Terms and Conditions
What Nots Online Ltd
24, Park Road South
Company Registration number: 12838698
This website is owned and operated by What Nots Online Ltd – Trading as “What Nots Online”, “What Nots”.
For any enquires relating to purchases made prior to 22nd November 2018 – from What Not Antiques Ltd – please refer to What Not Antiques; c/o 2nd Floor Shaw House, 3 Tunsgate, Guildford, Surrey, England, GU1 3QT.
Website Terms and Conditions
Welcome to the What Nots Online website terms and conditions. Please read through carefully before making a purchase via the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions.
What Nots Online Ltd (trading as What Nots Online) ('What Not's', 'we', or 'us') reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference.
Before you place an order, if you have any questions relating to these terms and conditions please submit your query using our “contact us” form and you will be emailed back. Please note any query will be dealt with during normal office hours Monday to Friday between 9am and 4pm
PURCHASE OF PRODUCTS
- Creating the Contract
1.1 Product is purchased by selecting an item and following the instructions.
1.2 You will have an opportunity to check and correct any input error in your order up to the point you click the “Place Order” button.
1.3 After you have submitted your order you will receive an order acknowledgement e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance of your order.
1.4 We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.
1.7 It is recommended that you retain all e-mails relating to your order and contract.
1.8 The details of your specific contract are filed by us. Should you want any information regarding your order you may contact us by way of the contact form on our site.
Payment for your order is made at the point of placing the order.
2.1 We accept PayPal and most types of credit and debit card
2.2 We will advise you if your payment details cannot be authorised for any reason.
2.3 All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that price which is displayed on the website. Prices include VAT unless otherwise stated but exclude delivery charges. Delivery charges are calculated as part of the checkout process. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.
2.4 For your security and protection should we need to refund you for any reason refunds will be given by the same method which the payment was made.
2.5 We do not operate a 'cash on delivery' system.
- Security and Clearing
3.1 All credit/debit card payments that are made through our website are protected by a secure connection. This secure connection ensures that your card details are encrypted prior to the details being transferred.
- Delivery of goods to you
We cannot collect or dispose of your old furniture. However, in case of the unlikely event of a delivery problem arising, we ask that you do not dispose of your old sofa, table or bed if at all possible until delivery has been made.
Upon checkout, you will have the option to select a delivery method based on your location.
For “Furniture To Your Door” deliveries - on the delivery day, your ordered item(s) will be delivered to the front door of the address provided. We are unable to remove any packaging or place this item in the room of your choice when this delivery option is chosen. You must inspect all goods on delivery and advise us of any shortfalls or visible damage, within 2 days of delivery date. We cannot accept any claim for damage where a claim is placed after this time. A signature will indicate that inspection has taken place and acceptance of the goods. “Signed for unchecked” is not acceptable. If the goods are damaged in any way they will be repackaged and removed immediately – see paragraph 6
For “What Nots Furniture Deliveries” - on the delivery day, your ordered item(s) will be delivered to the room of your choice, assembled where necessary, and all packaging removed. You must inspect all goods on delivery and advise us of any shortfalls or visible damage, we cannot accept any claim for damage where the product is not unwrapped and inspected at the time of delivery. A signature will indicate that inspection has taken place and acceptance of the goods. “Signed for unchecked” is not acceptable. If the goods are damaged in any way they will be repackaged and removed immediately – see paragraph 6
For an “Out of Area” couriered delivery – a suitable delivery date will be arranged, the goods delivered using an external delivery service. Please inspect and sign for goods.
A signature will indicate that inspection has taken place and acceptance of the goods. “Signed for unchecked” is not acceptable. If the goods are damaged in any way you must advise us immediately via email firstname.lastname@example.org – see paragraph 6
4.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. We can only deliver to addresses within mainland UK and Isle of Wight. We cannot deliver to the Channel Islands, Isle of Man, Scottish Islands, Northern Ireland or the Republic of Ireland.
4.2 We aim to deliver your goods within the time quoted on our website when you place your order. If circumstances change, we will contact you. If, however, your delivery is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.
4.3 You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.
4.4 All deliveries must be checked and signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there will be an additional charge for this.
- Cooling Off Period
5.1 You are entitled to a statutory cooling off period beginning from the date you placed your order and ending 7 working days commencing the day after you received the goods. Certain goods are exempt from this cooling off period, e.g. a mattress which has been taken out of its sealed packaging in which it was delivered and “special order”, bespoke items ordered including items from “The Furniture Workshop” catalogues.
5.2 You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).
5.3 If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.
5.4 If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en-route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us immediately. We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted.
5.5 If you have received the goods at the time of cancellation of the contract the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. If delivery was by methods “Furniture to your Door” or “What Nots Furniture Delivery” (as set-out in or “delivery” page of this website, we will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods. If delivery is “Out of Area” (as set-out in or “delivery” page of this website, it is your responsibility to arrange transportation of the goods back to us, with all costs being incurred; payable by you.
Refunds less costs as outlined will be processed in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted, PROVIDED THAT the goods that are returned by you and received by us in the condition that they were in, and packed in the same packaging they were when delivered to you.
5.6 If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.
5.7 For made to order, and bespoke items - you will be required to sign a document confirming the final specifications agreed. In the unexpected circumstance that there is error on part of What Nots, please notify us and we will amend the order with our supplier - should the item be found to have been ordered incorrectly by What Nots upon delivery, we will remove, re-order and replace with the correct item once manufactured and in stock. We cannot accept any liability for measurements that are retrospectively incorrect supplied and confirmed by the customer upon order. As per paragraph 5.1 - bespoke and made to order items are exempt from the statutory cooling off period once delivered unless faulty.
- Damaged or Defective Goods
6.1 Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.
6.2 If the goods are found to be either damaged or defective in any way at the time of delivery, you must contact us immediately.
6.3 If the goods are found to be damaged they must be repackaged and returned with the delivery vehicle immediately. We will confirm receipt of the damaged goods and in the event that we are unable to repair the goods to manufacturing standards we will send replacement goods.
6.4 If the goods are found to be defective they must be repackaged and returned with the delivery vehicle immediately. Should you not require replacement we will refund all monies paid by you for the goods in question (including the delivery charges). Should the defect transpire after delivery and you do not require replacement we will refund all monies paid by you for the goods in question (including the delivery charges) together with any return delivery charges you may have reasonably incurred if you have undertaken to return the items yourself, in the same form of payment originally used for the purchase as soon as possible.
- Cancellation by Us
7.1 We reserve the right not to accept any order request if:
7.1.1 there is insufficient stock to deliver the goods you have ordered;
7.1.2 we do not deliver to your area;
7.1.3 one or more of the goods ordered was incorrectly described or priced on the website; 7.1.4 the payment transaction is not authorized; or
7.1.5 you have not complied with the provisions of paragraph 10 of these terms and conditions.
7.2 If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
- Unforeseen Circumstances
While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.
- Complaints and Remarks
9.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by e-mail, the details of which are contained under the 'Contact Us' page or write to us at our registered office address:
What Nots Online Ltd
24, Park Road South
9.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
- Contractual Capacity
10.1 In order to be eligible to enter into a contract with us to purchase goods through the website you must:-
10.1.1 provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number;
10.1.2 be over the age of 18.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.
These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English.
- Data Protection and Privacy
- Entire Agreement
14.2 Nothing said by any employee/agent on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us.
14.3 Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
INTELLECTUAL PROPERTY RIGHTS
The content of this Website is owned by ' What Nots Online Ltd ' (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors).
What Nots Online Ltd is providing this Website on an 'as is' basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, What Not's makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of What Not's howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither What Not's nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
What Not's accepts no liability for any information or content contained in external third party websites which link to or from this Website.
Notwithstanding the a foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.